1. Introduction
Welcome to the Spotfree Australia website.
This Privacy Policy explains how [SPOT FREE CLEANING PTY. LTD] trading as Spotfree Australia (“Spotfree Australia”, “we”, “us” or “our”) collects, uses, stores, protects and discloses personal information when you visit our website, contact us, request a quote, enquire about our services, become a customer, or otherwise interact with us.
Spotfree Australia respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy applies to information collected through:
- our website;
- online enquiry and quote forms;
- telephone and email enquiries;
- social media channels;
- customer communications;
- service enquiries;
- business relationships; and
- other interactions between you and Spotfree Australia.
By using our website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Where required by law, we will obtain consent before collecting, using or disclosing personal information.
2. About Spotfree Australia
Business Name: Spotfree Australia
Legal Entity: SPOT FREE CLEANING PTY LTD.
ABN/ACN: 55 623 673 736
Business Address: Angle Place, Level 17, 123 Pitt Street, Sydney, NSW 2000
Email: info@spotfreeaustralia.com.au
Phone: 1300 49 19 29
For privacy-related questions, requests or complaints, you may contact us using the details above.
3. What Personal Information Do We Collect?
Depending on how you interact with us, we may collect information such as:
Contact information
This may include:
- full name;
- business name;
- email address;
- telephone number;
- postal or service address;
- suburb and postcode; and
- preferred method of contact.
Enquiry and service information
When requesting a quote or service, we may collect information such as:
- type of cleaning service required;
- property type;
- property size;
- service location;
- preferred service dates;
- frequency of cleaning;
- specific cleaning requirements;
- access requirements;
- project information; and
- information necessary to prepare a quotation.
Customer information
For customers, we may collect information reasonably required to:
- provide services;
- manage accounts;
- communicate regarding scheduled services;
- issue invoices;
- process payments;
- manage contracts;
- respond to service requests; and
- maintain business records.
Website information
When you visit our website, certain technical information may also be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- approximate geographic information;
- referring website;
- date and time of visits;
- website interactions; and
- other technical information generated through website usage.
We seek to collect only information that is reasonably necessary for our business functions and activities. The OAIC’s current guidance emphasises data minimisation and collecting information that is reasonably necessary for the organisation’s functions or activities.
4. How Do We Collect Personal Information?
We may collect personal information directly from you when you:
- complete a website contact form;
- request a cleaning quote;
- contact us by telephone;
- email us;
- communicate with our staff;
- make an enquiry through social media;
- enter into an agreement with us;
- request information about our services;
- become a customer; or
- otherwise voluntarily provide information to us.
We may also collect limited information automatically through website technologies such as cookies, analytics tools and similar technologies.
Where permitted by law, we may also receive information from third parties, such as business partners, referral sources, service providers or publicly available sources.
5. Why Do We Collect Personal Information?
We collect and use personal information for legitimate business purposes, including to:
- respond to enquiries;
- provide cleaning and property maintenance services;
- prepare quotations;
- schedule services;
- communicate with customers;
- manage customer relationships;
- process payments and invoices;
- administer contracts;
- provide customer support;
- improve our services;
- improve website functionality;
- understand website usage;
- maintain business and accounting records;
- manage complaints;
- protect our website and systems;
- detect fraud, misuse or security threats;
- comply with legal obligations; and
- conduct permitted marketing activities.
We do not generally collect personal information simply because it may be useful in the future. Our collection practices are intended to be relevant to our business activities.
6. Third Party Access to Your Data
If you submit an enquiry or request a quote through our website, the information you provide may be used by Spotfree Australia to:
- understand your requirements;
- contact you regarding your enquiry;
- prepare a quotation;
- arrange an inspection;
- provide requested services;
- answer questions; and
- follow up regarding your enquiry.
Please do not submit highly sensitive personal information through a general website enquiry form unless we specifically request it and provide an appropriate method for doing so.
7. Sensitive Information
We generally do not need to collect sensitive information through our website.
Sensitive information can include information relating to health, racial or ethnic origin, religious beliefs, political opinions, membership of professional associations, criminal records and other categories recognised under Australian privacy law.
If sensitive information is required for a legitimate business purpose, we will handle it in accordance with applicable privacy laws and, where required, obtain appropriate consent.
8. How We Use and Disclose Personal Information
We may use or disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
- employees and authorised personnel;
- contractors;
- cleaning and service personnel;
- accountants;
- professional advisers;
- payment providers;
- website hosting providers;
- IT service providers;
- website developers;
- CRM providers;
- email service providers;
- customer communication platforms;
- analytics providers;
- marketing service providers;
- cloud storage providers;
- insurers;
- legal advisers;
- government agencies where legally required; and
- other service providers engaged to support our business.
Third parties are expected to handle information appropriately and only for legitimate purposes associated with the services they provide.
9. Website Developer and Technology Service Providers
Spotfree Australia may engage independent website developers, digital agencies, IT providers or technology contractors to develop, maintain, secure and improve the website.
Depending on their role, these providers may have technical access to website infrastructure, hosting systems, databases, forms, analytics systems or other website functionality.
Where a third-party technology provider processes personal information on behalf of Spotfree Australia, Spotfree Australia will take reasonable steps to ensure that the provider is appropriately engaged and that information is handled in accordance with applicable contractual, security and privacy requirements.
The website developer or digital agency is a service provider and does not independently determine the purposes for which Spotfree Australia collects or uses customer information unless expressly agreed otherwise.
Where appropriate, access to personal information should be limited to what is reasonably necessary for the provider to perform its contracted services.
This distinction is important because using a third-party provider does not automatically remove the business owner’s privacy responsibilities. The OAIC’s guidance specifically recognises privacy considerations where organisations engage third parties to collect or process personal information.
10. Third-Party Website Services
Our website may use third-party technologies and services, including services for:
- website hosting;
- website security;
- analytics;
- spam protection;
- enquiry forms;
- CRM;
- email communications;
- online advertising;
- social media integration;
- payment processing;
- maps and location services; and
- website performance monitoring.
- Google Analytics
- Meta Pixel
- Google Maps
- Elementor
- Hosting Provider
- WordPress
- Mailchimp
- reCAPTCHA
11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help websites remember preferences, understand website usage and improve functionality.
Cookies may be used for:
- essential website functionality;
- security;
- remembering preferences;
- website analytics;
- measuring website performance;
- understanding visitor behaviour;
- advertising and remarketing; and
- improving user experience.
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality.
Where required, we will obtain consent for cookies or tracking technologies that require consent under applicable law.
12. Website Developer and Third-Party Liability
Spotfree Australia may engage third-party website developers, hosting providers, software providers, IT contractors and digital agencies.
Unless otherwise expressly agreed in a separate written agreement:
- these providers act as independent service providers;
- they do not control Spotfree Australia’s business decisions;
- they do not determine the purposes for which Spotfree Australia collects customer information;
- they are not responsible for Spotfree Australia’s business operations;
- Spotfree Australia remains responsible for decisions concerning its collection and use of personal information; and
13. No Guarantee of Absolute Security
Although we take reasonable steps to protect personal information, no electronic storage system, website or internet transmission can be guaranteed to be completely secure.
You acknowledge that information submitted electronically involves inherent security risks.
Where permitted by law, Spotfree Australia will not be responsible for security incidents that occur despite reasonable security measures, or for incidents caused by circumstances outside our reasonable control.
Nothing in this section is intended to exclude any rights or protections that cannot legally be excluded under Australian law.
14. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact Us.