Privacy Policy

By using the website, you consent to the collection and use by us of any personal and other information you provide whilst using the website in accordance our Privacy Policy. If you do not agree to the Privacy Policy, please do not use the website.

What sort of information do we collect?

We collect personal information in accordance with the relevant privacy laws in Australia. Personal information is collected about you only when you on registration or when you visit certain parts of a website where you are invited to provide content, submissions and suggestions or participate in interactive online activities (i.e. community postings, voting, chat, games, or bulletin boards). Personal information can include your name, e-mail address, credit card details, demographic information about you (such as your postcode and age) and any other information of a personal nature which you provide. While we strive to protect our user’s personal information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

We also collect non-personal information such as your IP address and use ‘cookies’ on the website. The information it obtains from collecting IP addresses and using ‘cookies’ is not personal information about you. For more information, please read the section on IP addresses and cookies below.

How do we use and disclose personal information?

We use personal information to fulfil orders and for feedback purposes (to the extent that is explained when users provide the information), to process e-commerce transactions or to contact you about products or services or send you information that may be of interest to you.

A user’s email address will not be posted by us on our website. If we plan to post your personal information on the website, you will be given prior notification of such posting and given the option of preventing such posting.

Unless otherwise disclosed during collection, we will not provide any personal information, to any third party for any purpose whatsoever. Please note, if you provide your credit card information to us in order to conduct an e-commerce transaction on the website, we will provide your information to participating merchants in order to process that transaction. We are not responsible for how that information may be used by participating merchants. From time to time we may make our mailing list available to carefully selected companies whose products or services may be of interest to you. If you would prefer not to receive offers from these other companies, please let us know at the time of ordering by phone or mail to:

Spotfree Cleaning Services Pty Ltd.

12 Church Avenue, Mascot, NSW 2020

Email: info@spotfreeaustralia.com.au

Contact No: 0411 530 161/0415 187 965

Please note that financial information and any information you have provided regarding your health will never be shared.

We will not transfer personal information about you to an organisation outside Australia without your consent.  If at any we are required by law or legal process to release personal information about you, we must cooperate fully.

You must be 18 years of age or over to use this site.

How do we keep your personal information secure?

We cannot guarantee, in every circumstance, the security of the personal information you provide on the website.  All incoming encrypted information is routed through our firewall, which serves as a gatekeeper for our system. Only data containing the correct authorisation is permitted past the firewall. Attempts to pass the firewall are constantly monitored for suspicious activity.

How do we use IP Addresses and ‘Cookies’?

We collect IP addresses for the purposes of system administration and usage analysis of the website and to report aggregated information to its advertisers. We use ‘cookies’ to track how and when customers use this website. ‘Cookies’ are used to see which areas are popular and which are not. Many improvements and updates are made to the website based on data collected by ‘cookies’ such as total number of visitors and pages viewed. This information is most easily tracked with cookies. If you accept the first tracking cookie from the website, you won’t be offered as many afterwards. If you’d prefer, you can set your web browser to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the website, such as the shopping, contest, and game areas, will not function properly if you do so.

We do not use cookies to:

Retrieve information from your computer that was not originally sent in a cookie.

Identify specific individuals, except in such cases as online shopping (see above) and contest registration (if applicable where a cookie allows you to enter a contest every day without registering again each time).

Except as described above, we do not use the information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties.